Payment
We accept most major credit/debit cards (ie. VISA, MasterCard, American Express, UnionPay) and direct bank transfers.
Yes. For bank transfers, customers will enjoy a rebate of 2% from their final order price. Customers choosing this option will be shown instructions upon checkout. Please take note that bank transfers usually take 2-3 days for clearance/processing time before a payment is received on our end.
Yes. We do offer such flexible payment options for customers who needs it. Please reach out to us at [email protected] before placing your order so our team can further assist.
Once your requests for return or cancellation has been approved, our team will send you further instructions via email on how to proceed with refunds.
There are no custom duties or tax charges for local orders. For international orders, you may be subjected to custom duties or taxes that you are responsible for. Please refer to our international shipping policy for more information.
Delivery
We use only trusted courier service for safe and secured delivery. All our orders are insured up to the full value for our customers’ convenience and peace of mind. Tracking number and estimated delivery date will be provided once order is processed and ready for delivery.
All our delivery will require signature upon receival for insurance purposes. For security reasons, we do not deliver to any P.O. Boxes and Locked Bag.
Yes. We provide free delivery for all local orders. For international orders, please refer to our international shipping policy here.
Yes. We use FeDex as our trusted courier service for all international delivery. Customers will be responsible for the shipping cost. For your convenience, we have made available a shipping calculator for an estimated shipping costs to your respective country. Please click here for more about estimating international shipping costs.
Please take note that customs office of the destination country may impose duties and taxes on international orders. We do not have control over custom duties and taxes as it varies by country. For this reason, we would not be able to reimburse you for duties and taxes incurred upon delivery.
For international delivery transit times, you will receive a tracking number and estimated delivery date from our trusted courier once your order has been fully processed and shipping is booked. You can refer to this link for more information on estimated transit time.
Generally, an order requires 15 business days processing time after completion of final payment. Deliveries are made throughout the week during business hours between 8am to 5pm. Our courier will send out notification a day prior to delivery for address confirmation as provided in the order.
For international orders, please refer to our international shipping policy here.
** Due to Covid-19, our processing time will be prolonged and we expect an extended period of up to 3-4 weeks.
Yes. This can be arranged separately. Please reach out to our customer service if you would like to request for self pick-up of your order(s).
Yes. All our orders are insured right up to the declared value of final order price.
Yes. We could arrange for this however for security purposes, our team may request for additional verification documents to validate the transaction.
Return, Refund and Cancellation
Order, Ring and Packaging
Yes. We do offer the opportunity for our customers to provide their own desired custom design ring. We usually require a clearly taken picture/sketch/mock-up of the ring to be submitted to our designers before moulding.
If you prefer to use your own custom-design for your diamond settings, please reach out directly to our Customer Service Rep for help.
Yes. We offer a one-time complimentary ring resizing for any BAEMONT ring purchased within the first year, including free return shipping.Â
Take note that most rings are usually re-sizable but there are designs and styles that may not be suitable for re-sizing.
If you need to resize a BAEMONT ring outside of the first year, a small fee of RMxx will apply. Please contact our customer service rep to make the necessary arrangement.
We provide a free ring-sizer for your convenience. Please click here to download.
We also have a conversion chart that you can use to understand the different ring sizes for different countries. Please click here to download.
Yes. Upon checkout, please let us know what engraving would you like on your selected BAEMONT ring.
We may be able to cater for such request but will require further engagement to understand the diamonds to be set. Please contact us at [email protected] so our team can assist in your request.
At BAEMONT, we do our best to ensure our customers are given the opportunity and assurance of shopping at our online store safely and securely. As such, all our sales made are final.
However, we understand that there are unfavourable circumstances that requires our attention to ensure we fulfil customer requests accordingly. In the unfortunate event that you are concerned with your order (for example, damages, defects or incorrect engraving), please inform our customer service team at Whatsapp (+6010-363 0381) or email at [email protected] for immediate assistance.
The request for return must be within 7 working days from date received. Upon agreement, any returning items should be in its original packaging accompanied by original documentations.
In order to avoid any possible delays in your accepted returns, please do follow the procedures/instructions as indicated by our customer service representative.
Generally, you will be given a Return Reference Number to be attached to your packaging. We will then arrange for our courier to have the package picked up from your designated address and time of the day.
Please note that all accepted returns must be in its original packaging as received. Should the returning item not meet our return guidelines, BAEMONT reserves the right to refuse receipt upon delivery and have item re-shipped back to customers.
If you want to make any changes to your placed orders, promptly reach out to our customer service hotline at +6010 3630 0881 or send an email to [email protected] for further assistance.
Depending on the progress of your order, we cannot promise a guaranteed cancellation but are committed to making any reasonable adjustments wherever possible.
Yes. For more information, please refer to our LifeTime Upgrade policy here.